Better Secretarial Assistance
This seminar focuses on training English language skills for secretarial assistants.
This seminar deals with telephoning skills as well as reading and writing business communications.
Seminar contents:
- planning and preparing authentic telephone calls
- opening calls effectively – introducing yourself
- explaining the purpose of your call
- essential vocabulary for all aspects of telephoning
- developing a polite and efficient telephone manner
- role-plays of authentic telephone calls
- giving information in a structured manner on the telephone
- taking messages
- listening to others actively and effectively
- listening comprehension for unfamiliar accents
- making arrangements and appointments
- making enquiries
- handling complaints
- dealing with aggressive or difficult callers
- effective closing of calls
- reading and understanding typical business e-mails, letters and faxes
- finding information on the Internet
- writing typical business e-mails and letters for:
- hotel and travel reservations
- confirming arrangements for meetings, business trips, conferences
- invitations
- rejections
- making enquiries
- answering enquiries and requests
in order to facilitate effective, professional secretarial skills in English.
Upon successful completion of this seminar, students receive a Finer English Certificate in Secretarial Assistance Skills.
Better Presentations | Better Meetings | Better Telephoning | Better Negotiating | Better Discussions | Better Secretarial Assistance
Beginners' English Skills | Basic English Skills | Building a Relationship | Correspondence Workshop